SHIPPING & DELIVERIES
Shipping costs and customs duties are not included in the price**. All orders are shipped with international courier traceable service. You will receive an email notification with tracking information once your order is shipped*. If you don’t receive a shipping confirmation within 5 business days, please contact [email protected].
* Please note that we don’t ship on weekends or public holidays in France. ** We offer free delivery over 300€ in France.
DELIVERY TIMES & STATUS
The delivery periods are calculated from payment confirmation. Orders are prepared and dispatched on working days from Monday to Friday.
France 1-3 days
Europe 2-6 days
Rest of the world 6-13 days
All orders are shipped from our warehouse in France approximately within 2 business days (subject to payment clearance). At peak times, such as launch dates and sales seasons, there may be delays up to 7 days in order shipment. Once your package is shipped, we will send you an email with instructions on how to track and collect it.
However, delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization or destination customs clearance.
INFORMATION FOR ORDERS FROM OUTSIDE THE EU
Duties fees and taxes may apply to your order once it reaches your country. EGONLAB cannot predict as it is NOT responsible for paying these additional charges or customs procedures. EGONLAB recommends that you contact your local Customs office to receive additional information. If an order is refused due to unexpected additional fees, EGONLAB reserves the right to charge for shipping costs both ways, as well as any additional fee that might occur.
RETURNS & EXCHANGES
If the Buyer is unhappy with a product purchased, we will be happy to refund it or exchange it for the same item (different size). Items must be returned by the buyer in their original unused condition and packaging within fourteen (14) days after the date on which the order was received, enclosing a copy of the invoice. Please note that SALE items are not eligible for a return/refund.
Apparel: all original tags must still be attached to the garment(s). Be mindful of deodorant, makeup or perfume that may rub off, and beware of jewelry that may catch or tear fabric.
Damaged/defective items: if you believe an item to be defective or damaged, please contact our team so that they can help resolve the issue.
If you wish to exchange or return, please write us a mail here: [email protected]
French and international customers are responsible for covering the cost of return shipments and coordinating the return with their local postal services.
To proceed with the return, please contact: [email protected]
Once the returned merchandise has been quality checked and approved, we will issue a refund to the original method of payment and a confirmation e-mail will be sent to you. Please note that it can take up to 5 business days to process the return items, subject to its compliance with our Return Policy. It may take your financial institution additional time to process the transaction and update your bank statement.